At that place'south nothing quite like the blitz when something y'all've ordered on Amazon arrives on your doorstep. But if there's a problem with your buy -- and you need to do a return or exchange -- that euphoria can easily turn into a crashing headache.
Amazon offers several means to render purchases -- through Kohl'southward, Whole Foods or UPS, for example. You lot're typically asked to bring the goods to a shop, just in that location is a manner to transport dorsum a package without setting foot exterior, often at no cost to you.
If your idea of convenience is not going further than your front end door, here's how to have UPS pick upwards your package from your home for complimentary.
For more, larn most the perks that come with Prime membership, the best credit cards to use on Amazon and the visitor's plans to launch an Instacart-like service in the US.
Give a reason, non an excuse
It's important to be as honest and precise as possible about why you're returning the product: If possible, Amazon and third-party sellers desire to resell the merchandise (like through Amazon Warehouse Deals), so they'll bank check your items confronting your reason once the parcel is received.
Some reasons qualify for free shipping and some don't: For example, if you select "No longer needed," yous may be charged for the render.
Misclassifying a render can not merely result in negative repercussions to your account -- Amazon has been known to ban shoppers who misuse the return process -- but information technology can too mean y'all'll take to cough upward shipping costs after anyway.
Here are all the diverse return reasons Amazon gives you to choose from:
No longer needed: You changed your mind and don't want the particular anymore.
Inaccurate website clarification: Instance: The photo shows a deep royal blue, merely the particular is a calorie-free sky blueish. Similar to but different from "Wrong item was sent" (come across below).
Item defective or doesn't work: It could be cleaved or just doesn't do what it'due south designed to do (for example, apower bank with a broken USB-C port).
Bought past error: Yous accidentally hit Buy Now or forgot to delete an item from your cart before checking out.
Improve price bachelor: Yous've found the aforementioned thing at, say, Walmart for less than you paid for it at Amazon.
Product damaged, simply shipping box OK: The box isn't dented, cutting or scratched, but the item inside has cosmetic or mechanical damage.
Item arrived too late: The detail was delivered past the guaranteed delivery and missed, for example, a birthday or holiday.
Missing or cleaved parts: Similar to "Item was defective or doesn't work" but applies specifically to the attachments or other items that come up with a purchase.
Product and shipping box both damaged: Somewhere between being boxed upwards and arriving at your door the parcel was mishandled, and the production arrived broken.
The wrong particular was sent: If y'all received a completely dissimilar item.
Received extra detail I didn't buy (no refund needed): Something extra got packaged with your order, and yous feel obliged to render it.
Didn't corroborate buy: Someone, possibly a kid or friend, ordered something on your account without asking and you got charged for it.
Products ordered through Amazon's digital assistant always comes with free returns, regardless of the reason.
Amazon
Items ordered via Alexa always come up with free returns, regardless of the reason
If you're considering a purchase merely are actually worried it won't qualify for free render aircraft if information technology doesn't work out, order it through Alexa: Concrete merchandise ordered through voice-shopping with Amazon'due south digital assistant always comes with free returns, regardless of the reason. (The simply exception is Amazon Chemist's purchases.)
To return a product purchased using Alexa, process your return as normal in the Returns Center and Amazon will automatically refund any applied aircraft charges. You lot should meet your refund within 7 days of Amazon getting the trade back.
A UPS selection-upward is the only style to get free aircraft without leaving the house.
Angela Lang/CNET
Don't just accept the default return shipping method
When Amazon asks you to select a render shipping method,Kohl'southward Drop off may exist the default preselected option, but it's not necessarily the one you want.
To get to theUPS Pick-upward pick, the only way to return items without leaving home, you'll accept to scroll down and peradventure even click a link that reads something like "See more return options."
When you finally encounter the option forUPS Pick-up, information technology should too evidence the cost as$0.00 (unless you lot've chosen one of the few reasons for a return that Amazon charges for, in which case Amazon will deduct well-nigh $6 from your refund).
Tap or clickUPS Pick-up and selectOstend Your Return.
Tell Amazon where to transport your refund
You'll have to choose how y'all want to become your money back: The quickest way is to asking a credit to your Amazon account, which the visitor volition upshot equally soon every bit UPS scans your render into its system. Of course, then you're restricted to spending the money at Amazon.
You tin can also have the funds put back on your debit or credit card. But fifty-fifty though Amazon will issue the refund as presently as UPS takes possession of your return package, it even so could accept another three to five business organisation days to bear witness upwardly in your account.
Whether you cull a credit or a refund, you'll yet need to make up one's mind how you want to transport the detail dorsum.
All that'south left is packing everything upwardly and setting it out
Follow whatsoever instructions Amazon gives, which probably are just to print out a packing slip and place it in the package with your return.
Tape upwards the box good and tight -- even over the return characterization and then it won't get damaged -- and put the package near your front door so y'all won't forget to set it out on the next business solar day.
Y'all might even want to set a reminder on your phone or with Alexa or Google Banana so you don't forget.
If you schedule a pickup but forget to get out your return exterior, UPS will hopefully exit a notation and attempt pickup ii more times. Worst case scenario, the UPS commuter will go out a prepaid mailing label that you'll accept to apply to the package yourself, and then y'all'll accept to cart the thing to the nearest UPS Shop or UPS Dropoff location.
Adept luck, and many happy returns.
For more than, hither's how you lot tin can guard against porch pirates, and somecool gifts on Amazon for nether 50 bucks.
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